This User Agreement (hereinafter referred to as “this Agreement”) is a legally binding agreement between you and Pangolinfo (or “we/us”) regarding your access to and use of the Scrape API, AMZ Data Tracker products, and related services (hereinafter collectively referred to as “Services”) provided by Pangolinfo. Please read this Agreement carefully before using our Services. By accessing, registering for, or using any of our Services, you indicate that you have read, understood, and agreed to comply with all terms and conditions of this Agreement. If you do not agree to any term of this Agreement, please do not use our Services.

1. Service Description

Pangolinfo specializes in providing e-commerce data collection API services. Our main products include Scrape API, AMZ Data Tracker, and other products or customized services.

1.1 Scrape API

The Scrape API is designed to help users collect public data from e-commerce platforms in real-time, including but not limited to Walmart, Amazon, Shopify, Shopee, and eBay, covering product details, rankings, and any other public information.

• Data Output Format: Scrape API mainly provides raw HTML pages. Users can choose to convert them to Markdown format or obtain parsed structured data.
• Collection Scope: Supports collection by zip code, SP ads, etc.
• Data Acquisition Method: Supports synchronous or asynchronous data acquisition.

1.2 AMZ Data Tracker

AMZ Data Tracker provides a visual configuration interface, allowing users to collect data via keywords, ASINs, stores, bestseller lists, categories, etc.

• Ease of Use: Users can easily configure collection tasks without writing any code.
• Data Output: Collected data can be generated into custom Excel spreadsheets for direct operational use.

1.3 Service Delivery and Management

We provide services via API interfaces. Users can access documentation, FAQs, usage information, and manage their personal accounts through our management dashboard.

2. Account Registration and Management

2.1 Account Registration

You need to register an account to use our Services. You promise to provide true, accurate, complete, and up-to-date registration information. If any of your information changes, please update it promptly. You understand and agree that providing any false, inaccurate, incomplete, or outdated information may result in the suspension or termination of your account, for which we assume no responsibility.

2.2 Account Security

• You shall keep your account and password confidential. You shall be fully responsible for all activities that occur under your account, whether or not such activities are authorized by you.
• If you discover any unauthorized use of your account or password, you must notify us immediately in writing.
• You may not use another person’s user ID and password to access our Services.
• You may be held liable for any losses incurred due to your failure to keep your password confidential, including but not limited to losses caused to Pangolinfo or other users.

2.3 Account Disabling

We reserve the right to disable your account on the Service at our sole discretion, without prior notice or explanation. Such disabling may be based on, but not limited to, the following reasons: violation of the terms of this Agreement, suspected illegal activity, default on service fees, or other conduct that we believe may cause harm to the Service or users.

3. Service Purchase and Payment

3.1 Product Purchase

Users can purchase Scrape API and AMZ Data Tracker products through the management dashboard.

3.2 Payment Methods

We support credit card and Stripe payments. You agree to comply with the terms and conditions of the applicable payment service provider.

3.3 Billing Model

You can choose to purchase our services by subscription or pay-as-you-go. For specific billing details, please refer to the pricing page on our website. You understand and agree that all paid service fees are non-refundable unless expressly provided in this Agreement or required by law.

3.4 Billing and Invoices

You agree that we have the right to charge you for the selected services. You authorize us to collect all due fees through your payment method. It is your responsibility to ensure that your payment information is always current and valid. We are not responsible for any service interruptions or fee delays caused by inaccurate or outdated payment information.

4. License and Restrictions

4.1 Intellectual Property

Unless otherwise explicitly stated, Pangolinfo or our licensors own all intellectual property rights to the Services and website materials (including but not limited to all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code). All such intellectual property rights are subject to this Agreement and protected by copyright, patent, trademark laws, and various other intellectual property laws.

4.2 License Grant

Subject to your compliance with the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services.

4.3 Website Use License

You may view, download, and print website pages for your personal use only for caching purposes, subject to the restrictions of this Agreement.

You may not:

• Republish material from this website (including republication on another website).
• Sell, rent, or sub-license material from the website.
• Publicly display any material from the website.
• Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose.
• Edit or otherwise modify any material on the website.
• Redistribute material from this website, except for content specifically and expressly made available for redistribution (such as our newsletter). If content is specifically made available for redistribution, it may only be redistributed within your organization.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or trade secrets of the Service.
• Use any automated means (such as robots, spiders, or data mining tools) to access, acquire, or copy any part of the Service, unless such means are permitted or provided by our Service itself.
• Attempt unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Service.

4.4 Acceptable Use

You understand and accept that the lawful use of crawlers to extract data from websites in relevant business relationships is permitted. However, in certain circumstances and specific jurisdictions, scraping activities may conflict with applicable regulations or violate the specific terms of service of the scraped website.

You should consult with a lawyer authorized to provide legal advice in your specific field and carefully read the applicable terms of service before engaging in any form of crawling activity. Pangolinfo assumes no liability for any legal consequences arising from your use of our Services.

You promise not to use our Services for any illegal, infringing, malicious activity, or activity that violates third-party terms of service. This includes but is not limited to:

• Infringing upon any third party’s copyright, trademark, patent, trade secret, or other intellectual property rights.
• Violating any data privacy and protection laws and regulations (including but not limited to GDPR, CCPA, etc.).
• Conducting any form of Denial of Service (DoS) attacks, phishing, virus propagation, or other malicious cyber activities.
• Collecting any legally protected Personally Identifiable Information (PII) or sensitive data unless you have obtained sufficient legal authorization.
• Bypassing any security measures or access restrictions.
• Causing excessive load on the target website or interfering with its normal operation.

4.5 Restricted Access

We reserve the right to restrict access to certain areas of our website, or indeed our whole website, at our discretion.

4.6 Authorized Account Access and Targeted Data Acquisition

When you authorize us, or provide us with account information for relevant target platforms (including but not limited to Cookies, Tokens, or login credentials), in order for us to provide you with technical solutions to obtain specific information designated by you, you explicitly understand and agree to the following terms:

• Liability for Compliance: We act solely as a technical service provider offering data acquisition solutions. We assume no responsibility for the compliance of obtaining such information; all compliance assessments and legal liabilities are borne entirely by you (the user).
• Prerequisites and Warranties: We provide this service on the premise that you have fully understood and confirmed the ownership of the relevant data, and that you have read, understood, and accepted the relevant Terms of Service/User Agreement and Privacy Policy of the target platform.
• Compliance with Platform Rules: You warrant and guarantee that your actions in obtaining and using data through the technical solutions provided by us will strictly comply with all requirements regarding the scope of data acquisition, usage methods, and restrictions imposed by the target platform.

5. Data Privacy and Confidentiality

5.1 Your Data

You retain ownership of any data you collect or upload through the use of our Services (hereinafter “Your Data”). We will not access, use, or disclose Your Data without authorization unless expressly permitted by this Agreement or required by law.

5.2 Data Usage

You agree that we have the right to use Your Data (limited to non-personally identifiable aggregated data) for service improvement, analysis, and marketing purposes, provided that we commit not to identify you personally or disclose your sensitive information in any such use.

5.3 Data Storage and Security

We will take reasonable physical, technical, and administrative measures to protect Your Data from unauthorized access, use, or disclosure. However, you understand and accept that no method of data transmission or storage is 100% secure. You acknowledge and agree that we cannot guarantee the absolute security of Your Data during transmission or storage.

5.4 Confidentiality Obligation

You agree to keep confidential any non-public information obtained through the Service (including but not limited to our technical information, business plans, and pricing) unless such information is already public or you have obtained our written consent.

5.5 Disclaimer on Cross-Border Data Transfer

Given the global nature of our Services, data collected, processed, or transmitted by you through our Services may involve cross-border transmission. You understand and agree that:

• You are fully responsible for ensuring that any cross-border data transfer complies with applicable laws and regulations;
• We are not liable for any legal consequences, regulatory risks, or compliance issues arising from cross-border data transfers;
• You shall independently assess and assume all risks that may arise from cross-border data transfers;
• If the laws of your jurisdiction require you to obtain specific authorization or meet specific conditions before conducting cross-border data transfers, you are obliged to obtain such authorization or meet such conditions on your own;
• You agree to indemnify us against any claims, losses, or liabilities arising from cross-border data transfers.

6. Disclaimers and Limitations of Liability

6.1 Legal Information

Most of the legal information on this website consists of summaries of complex legal issues. These summaries inevitably omit details and nuances of law and fact. Specific circumstances often fundamentally affect applicable laws and how they apply.

Therefore, you should not apply legal information to your own situation without conducting additional research or hiring a lawyer. You should also not assume that all relevant legal materials are contained on our website. Laws are constantly changing, and legal information is always prone to becoming outdated.

Most of the legal information on this website relates to US law and EU law. However, this is not always the case. Do not assume that any specific legal information relates to any specific jurisdiction.

For all these reasons, you must not rely on any information on this website, and we recommend that you seek professional legal advice before taking (or refraining from taking) any action that has or may have legal implications.

6.2 Exclusion of Warranties and Representations

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and guarantees relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). We do not warrant that the Services will be uninterrupted, error-free, or virus-free, nor do we guarantee that defects will be corrected.

6.3 Limitations and Exclusions of Liability

Nothing in this Agreement will:

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• Limit any of our or your liabilities in any way that is not permitted under applicable law;
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this Agreement:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under this Agreement or in relation to the subject matter of this Agreement, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided, we will not be liable for any loss or damage of any nature.

• We will not be liable for any losses arising out of any event or events beyond our reasonable control.
• We will not be liable to you in respect of any business losses.
• We will not be liable for any loss of or damage to profits, income, revenue, or anticipated savings.
• We will not be liable for any loss of use or production.
• We will not be liable for any loss of management time or office time.
• We will not be liable for any loss of business, contracts, commercial opportunities, or goodwill.
• We accept no responsibility for any loss or corruption of any data, database, or software.
• We will not be liable for any special, indirect, or consequential loss or damage.
• We accept no responsibility for any losses caused by any acts or omissions of any hosting service provider, payment service provider, or other third-party service provider.

You accept that we have an interest in limiting the personal liability of Pangolinfo’s members and employees. Having regard to that interest, you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual members or employees in respect of any losses you suffer in connection with the website or this Agreement. This will not, of course, limit or exclude the liability of Pangolinfo itself for the acts and omissions of our members and employees.

In no event shall Pangolinfo, its affiliates, directors, employees, agents, suppliers, or licensors be liable to you for any aggregate liability arising out of or related to your use of or inability to use the Service, whether in contract, tort (including negligence), or otherwise, exceeding the total amount of service fees paid by you to Pangolinfo in the twelve (12) months preceding the event giving rise to the claim.

6.4 Third-Party Content

You acknowledge that some of the information published on this website is submitted or provided by users, law firm partners, and other third parties, and we usually do not review, approve, or assume editorial responsibility for such information.

6.5 Website Availability

We make our best efforts to be available close to 100% of the time, but occasionally the website or website features may be unavailable. Such unavailability may be caused by defects in website software, scheduled or emergency maintenance procedures, or failures of third-party service providers.

We do not promise to ensure that the website is available at any specific time. Furthermore, we do not promise to ensure that the website will continue to be published in the future.

6.6 Interactive Features

Our website includes interactive features that allow users to communicate with us and our partner law firms. You acknowledge that, because of the limited nature of such communication, any legal assistance you may receive using any such facility is likely to be incomplete and may be misleading. Any legal assistance you may receive using any such facility does not constitute legal advice and accordingly should not be relied upon. No attorney-client relationship shall be created through the use of our website.

6.7 Legal Compliance Disclaimer

We assume no responsibility for:

• Any legal consequences, fines, penalties, or other adverse effects you face due to non-compliance with applicable laws and regulations;
• Any losses or liabilities arising from your violation of any local laws, industry standards, or third-party terms of service while using our Services;
• Any investigations, penalties, or other regulatory actions against you by any regulatory authority;
• Compliance risks you face due to improper data processing, storage, or transmission.

7. Indemnification

You agree to indemnify, defend, and hold harmless Pangolinfo and its affiliates, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with your violation of this Agreement or your use of the Services.

8. Refund Policy

Given the nature of digital content, and because products are paid for after consumption, we will only be able to offer a full refund if the service was not provided accordingly. This might happen in cases of prolonged service interruption where your request reaches our servers but a response is never returned. These cases are logged in our database so we can provide a full refund for unconsumed content. We do not have long-term contracts, so you can stop using the service at any time.

9. Third-Party Websites

Our website contains hyperlinks to other websites owned and operated by third parties. We have no control over the content of third-party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Amendment and Termination of Agreement

10.1 Amendment

We reserve the right to amend, modify, or replace any part of this Agreement at any time, including but not limited to updating the Terms of Service, Privacy Policy, pricing structure, or feature descriptions. Any amendments will be effective immediately upon posting on our website.

Important Note: Your continued use of or access to our Services after the posting of any amendments constitutes your reading, understanding, and acceptance of such amendments without further notice from us or requirement for you to re-sign the agreement. We will not notify users individually or require users to re-confirm acceptance for each amendment to the agreement.

If you do not agree to any amended terms, you must immediately stop using our Services. Your continued use of the Services will be deemed as explicit acceptance of the amended terms.

We recommend that you review this Agreement periodically to stay informed of the latest terms and conditions. The current version of the Agreement will always be available on our website.

10.2 Termination

We may terminate or suspend your account and all Services immediately, without prior notice, if you breach any term of this Agreement. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Pangolinfo may terminate or suspend the provision of the Service (or any part thereof) at any time, for any reason, with or without notice, and without liability.

11. Force Majeure

Pangolinfo shall not be liable for any delay in service or failure to perform obligations under this Agreement due to any cause beyond its reasonable control (including but not limited to natural disasters, government actions, acts of terrorism, war, civil unrest, labor disputes, power outages, internet service interruptions, or failure of any third-party services).

12. Notice

All notices given under this Agreement shall be in writing and sent to the contact address or email address provided by the other party at the time of registration. Notices sent by email shall be deemed served at the time of sending, provided that no delivery failure notification is received. Mailed notices shall be deemed served five (5) business days after being deposited at the designated postal address.

13. Reservation of Rights

Any rights not expressly granted to you are reserved by Pangolinfo and its licensors.

14. Governing Law and Dispute Resolution

The interpretation and enforcement of this Agreement shall be governed by the laws of Singapore, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with this Agreement, including but not limited to its existence, validity, interpretation, performance, breach, or termination, shall be submitted to the Singapore International Arbitration Centre (“SIAC”) and strictly settled by arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one arbitrator. The seat of the arbitration shall be Singapore. The language of the arbitration shall be English.

15. General Provisions

15.1 Entire Agreement

This Agreement constitutes the entire agreement between you and Pangolinfo regarding the use of the Service and supersedes all prior or contemporaneous written or oral agreements, communications, and proposals.

15.2 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the other provisions of this Agreement, which shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of this Agreement will not be considered a waiver of those rights.

15.4 Headings

The headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

15.5 Successors and Assigns

This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors, personal representatives, permitted assigns, and transferees. You may not assign this Agreement or any rights or obligations hereunder without our prior written consent. Any assignment without our consent shall be null and void.

Thank you for choosing Pangolinfo! If you have any questions about this Agreement, please contact us through our website.