TERMS OF SERVICE AGREEMENT

This Terms of Service Agreement (the “Agreement”) is a legally binding agreement between you and PANGOLIN (also referred to as “we,” “us,” or “our”) regarding your access to and use of the Scrape API and Data Pilot products and related services (collectively, the “Services”) provided by Pangolin. Please read this Agreement carefully before using our Services. By accessing, registering for, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement. If you do not agree to any terms of this Agreement, please do not use our Services.

1. SERVICE DESCRIPTION

PANGOLIN specializes in providing e-commerce data collection API services, with main products including Scrape API and Data Pilot, as well as other products or customized services.

1.1 Scrape API

Scrape API is designed to help users collect real-time public data from e-commerce platforms including but not limited to Walmart, Amazon, Shopify, Shopee, and eBay, covering product details, rankings, and any other public information.

Data Output Format: Scrape API primarily provides raw HTML pages. Users can choose to convert them to Markdown format or obtain parsed structured data.

Collection Scope: Supports collection by postal code, SP advertising, etc.

Data Acquisition Method: Supports synchronous or asynchronous data acquisition.

1.2 Data Pilot

Data Pilot provides a visual configuration interface that allows users to collect data through keywords, ASIN, stores, rankings, categories, and other methods.

Ease of Use: Users can easily configure collection tasks without writing any code.

Data Output: Can generate customized Excel spreadsheets from collected data for direct operational use.

1.3 Service Delivery and Management

We provide services through API interfaces. Users can access call documentation, FAQ, usage information, and manage personal accounts through our management backend (website: tool.pangolinfo.com).

2. ACCOUNT REGISTRATION AND MANAGEMENT

2.1 Account Registration

You must register an account to use our Services. You promise to provide true, accurate, complete, and current registration information. If any of your information changes, please update it promptly. You understand and agree that any false, inaccurate, incomplete, or outdated information you provide may result in your account being suspended or terminated, and we assume no responsibility for such actions.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account and password. You are fully responsible for all activities that occur through your account, whether or not such activities are authorized by you.

If you discover any unauthorized use of your account or password, you must immediately notify us in writing.

You may not use another person’s user ID and password to access our Services.

You may be liable for any losses resulting from your failure to keep your password confidential, including but not limited to losses to PANGOLIN or other users.

2.3 Account Suspension

We reserve the right to suspend your account on the Services at our sole discretion, without notice or explanation. Such suspension may be based on but not limited to the following reasons: violation of the terms of this Agreement, suspected illegal activities, delinquent service fees, or other behaviors we believe may cause harm to the Services or users.

3. SERVICE PURCHASE AND PAYMENT

3.1 Product Purchase

Users can purchase Scrape API and Data Pilot products through the management backend.

3.2 Payment Methods

We support credit card and Stripe payments. You agree to comply with the applicable payment service provider’s terms and conditions.

3.3 Billing Model

You can choose to purchase our Services by subscription or pay-as-you-go. For specific billing details, please refer to the pricing page on our website. You understand and agree that all paid service fees are non-refundable unless explicitly stated in this Agreement or required by law.

3.4 Billing and Invoicing

You agree that we have the right to charge you for the Services you select. You authorize us to collect all applicable fees through your payment method. You are responsible for ensuring that your payment information is always current and valid. We are not responsible for any service interruptions or fee delays caused by inaccurate or expired payment information.

4. USE LICENSE AND RESTRICTIONS

4.1 Intellectual Property

Unless explicitly stated otherwise, PANGOLIN or our licensors own all intellectual property rights to the Services and website materials (including but not limited to all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code). All such intellectual property is subject to this Agreement and protected by copyright, patent, trademark law, and various other intellectual property laws.

4.2 License Grant

Subject to your compliance with the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services.

4.3 Website Use License

You may view, download, and print website pages for your personal use for caching purposes only, subject to the restrictions in this Agreement.

You may not:

  • Republish material from this website (including republishing on another website).
  • Sell, rent, or sub-license material from the website.
  • Publicly display any material from the website.
  • Reproduce, duplicate, copy, or otherwise exploit material on our website for commercial purposes.
  • Edit or otherwise modify any material on the website.
  • Redistribute material from this website, except for content specifically designated for redistribution (such as our newsletters). If content is specifically intended for redistribution, it may only be redistributed within your organization.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or trade secrets of the Services.
  • Use any automated means (such as bots, crawlers, or data mining tools) to access, obtain, or copy any part of the Services, unless such means are permitted or provided by our Services themselves.
  • Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services.
  • Use the Services in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Services.

4.4 Acceptable Use

You understand and accept that it is permissible to legally use crawlers to extract data from websites in relevant business relationships. However, in certain circumstances and specific jurisdictions, scraping activities may conflict with applicable regulations or violate the specific terms of service of scraped websites.

4.4.1 Legal Compliance Obligations You covenant and warrant that in using our Services, you will strictly comply with all applicable laws, regulations, rules, and policies in your jurisdiction, including but not limited to:

  • Data protection and privacy laws and regulations
  • Cybersecurity-related laws and regulations
  • E-commerce-related laws and regulations
  • Intellectual property protection laws and regulations
  • Antitrust and fair competition laws and regulations
  • Import and export trade-related laws and regulations

You understand and accept that you have the obligation to independently understand and comply with all legal requirements applicable to you. If the laws in your region prohibit or restrict the use of our Services, you must not use our Services.

You should consult with a lawyer authorized to provide legal advice in your specific area before engaging in any form of crawling activity and carefully read applicable terms of service. Pangolin assumes no responsibility for any legal consequences arising from your use of our Services.

You promise not to use our Services for any illegal, infringing, malicious, or third-party terms of service violating behavior. This includes but is not limited to:

  • Infringing any third party’s copyright, trademark, patent, trade secret, or other intellectual property rights.
  • Violating any data privacy and protection laws and regulations (including but not limited to GDPR, CCPA, etc.).
  • Conducting any form of denial of service attacks, phishing, virus distribution, or other malicious network activities.
  • Collecting any legally protected personally identifiable information (PII) or sensitive data unless you have obtained adequate legal authorization.
  • Bypassing any security measures or access restrictions.
  • Causing excessive load on target websites or interfering with their normal operations.

4.5 Access Restrictions

We reserve the right to restrict access to certain areas of our website or other areas or the entire website at our sole discretion.

5. DATA PRIVACY AND CONFIDENTIALITY

5.1 Your Data

You own all data that you collect or upload through the use of our Services (hereinafter “Your Data”). We will not access, use, or disclose Your Data without authorization, except as expressly permitted by this Agreement or required by law.

5.2 Data Use

You agree that we have the right to use Your Data (limited to non-personally identifiable aggregate data) for service improvement, analysis, and marketing purposes, but we promise that in any such use, we will not identify your personal identity or disclose your sensitive information.

5.3 Data Storage and Security

We will take reasonable physical, technical, and administrative measures to protect Your Data from unauthorized access, use, or disclosure. However, you understand and accept that no data transmission or storage method is 100% secure. You acknowledge and agree that we cannot guarantee the absolute security of Your Data during transmission or storage.

5.4 Confidentiality Obligations

You agree to keep confidential any non-public information you obtain through the Services (including but not limited to our technical information, business plans, and pricing), unless such information is already public or you have obtained our written consent.

5.5 Cross-Border Data Transfer Disclaimer

Given the global nature of our Services, data that you collect, process, or transmit through our Services may involve cross-border transfers. You understand and agree that:

  • You bear full responsibility for ensuring that any cross-border data transfers comply with applicable laws and regulations;
  • We assume no liability for any legal consequences, regulatory risks, or compliance issues arising from cross-border data transfers;
  • You shall independently assess and assume all risks that may arise from cross-border data transfers;
  • If the laws of your jurisdiction require you to obtain specific authorization or meet specific conditions before conducting cross-border data transfers, you are obligated to independently obtain such authorization or meet such conditions;
  • You agree to indemnify us against any claims, losses, or liabilities arising from cross-border data transfers.

6. DISCLAIMERS AND LIMITATION OF LIABILITY

6.1 Legal Information

Most legal information on this website contains summaries of complex legal issues. These summaries inevitably omit details and nuances of law and fact. Specific circumstances often fundamentally affect applicable law and how applicable law applies.

Therefore, you should not apply legal information to your own situation without additional research or hiring a lawyer. You should also not assume that all relevant legal materials are included on our website. Law is constantly changing, and legal information is always prone to being outdated.

Most legal information on this website relates to U.S. law and EU law. However, this is not always the case. Do not assume that any particular legal information relates to any particular jurisdiction.

Given all these reasons, you must not rely on any information on this website, and we recommend that you seek professional legal advice before taking any action (or refraining from taking any action) that has or may have legal implications.

6.2 Exclusion of Warranties, Representations, and Guarantees

To the maximum extent permitted by applicable law, we do not warrant, represent, or guarantee:

  • The accuracy of information published on this website;
  • The completeness of information published on this website;
  • That information published on this website is up to date;
  • Or that information on the website can be used to achieve any particular result.

We exclude all representations, warranties, and guarantees relating to this website and the use of this website (including but not limited to satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill as implied by law). We do not warrant that the Services will be uninterrupted, error-free, or virus-free, nor do we warrant that defects will be corrected.

6.3 Limitation and Exclusion of Liability

Nothing in this Agreement will:

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law;
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in this Agreement: (a) are subject to the preceding paragraph; (b) govern all liabilities arising under this Agreement or in relation to the subject matter of this Agreement, including liabilities arising in contract, tort (including negligence), and breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable for any loss resulting from any event or events beyond reasonable control.

We will not be liable to you for any business losses.

We will not be liable for any loss of or damage to profits, revenue, or anticipated savings.

We will not be liable for any loss of use or production.

We will not be liable for any loss of management time or office time.

We will not be liable for any loss of business, contracts, commercial opportunities, or goodwill.

We will not be liable for any loss or corruption of any data, database, or software.

We will not be liable for any special, indirect, or consequential loss or damage.

We will not be liable for any loss resulting from any act or omission of any hosting service provider, payment service provider, or other third-party service provider.

You accept that we have an interest in limiting the personal liability of Pangolin members and employees. In consideration of that interest, you accept that we are a limited liability entity and agree that you will not bring any claim against individual members or employees for any losses you suffer in connection with the website or this Agreement. Of course, this will not limit or exclude Pangolin’s own liability for the acts and omissions of our members and employees.

Under no circumstances shall PANGOLIN and its affiliates, directors, employees, agents, suppliers, or licensors be liable to you for total liability arising from your use or inability to use the Services, whether based on contract, tort (including negligence), or other causes, exceeding the total amount of service fees you paid to PANGOLIN in the twelve (12) months preceding the event giving rise to the claim.

6.4 Third-Party Content

You acknowledge that certain information published on this website is submitted or provided by users, law firm partners, and other third parties, and we generally do not review, approve, or assume editorial responsibility for such information.

6.5 Website Availability

We make every effort to be available close to 100% of the time, but sometimes the website or website functionality may be unavailable. Such unavailability may be due to defects in website software, planned or emergency maintenance procedures, or failures of third-party service providers.

We do not promise to ensure that the website is available at any particular time. Additionally, we do not promise to ensure that the website will continue to be published in the future.

6.6 Interactive Features

Our website contains interactive features that allow users to communicate with us and our partner law firms. You acknowledge that due to the limited nature of such communications, any legal assistance you may obtain from using any such facilities may be incomplete and potentially misleading. Any legal assistance you may obtain from using any such facilities does not constitute legal advice and should therefore not be relied upon. No attorney-client relationship is established through the use of our website.

6.7 Legal Compliance Disclaimer

We assume no liability for the following circumstances:

  • Any legal consequences, fines, penalties, or other adverse effects you may face due to non-compliance with applicable laws and regulations;
  • Any losses or liabilities arising from your violation of any local laws, industry standards, or third-party terms of service through the use of our Services;
  • Any investigations, penalties, or other regulatory actions against you by regulatory authorities;
  • Compliance risks you may face due to improper data processing, storage, or transmission.

7. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PANGOLIN and its affiliates, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of this Agreement or your use of the Services.

8. REFUND POLICY

Given the nature of digital content and because payment is made after the product is consumed, we will only be able to provide full refunds if the service is not provided accordingly. This may occur in cases of prolonged service outages where your request will reach our servers but a response will never be returned. These cases are logged in our database, so we can provide full refunds for unconsumed content. We do not have long-term contracts, so you can stop using the service at any time.

9. THIRD-PARTY WEBSITES

Our website contains hyperlinks to other websites owned and operated by third parties. We have no control over the content of third-party websites, and we assume no responsibility for them or any loss or damage that may arise from your use of them.

10. AGREEMENT AMENDMENTS AND TERMINATION

10.1 Agreement Amendments

We reserve the right to revise, modify, or replace any part of this Agreement at any time, including but not limited to updating service terms, privacy policies, pricing structures, or feature descriptions. Any revisions will take effect immediately upon posting to our website.

Important Notice: Your continued use of or access to our Services after revisions are posted constitutes your acknowledgment that you have read, understood, and agreed to accept such revisions, without requiring separate notice from us or requiring you to re-sign the agreement. We will not separately notify users or require users to reconfirm acceptance for each amendment to the agreement.

If you do not agree to any revised terms, you must immediately cease using our Services. Your continued use of the Services will be deemed as explicit acceptance of the revised terms.

We recommend that you periodically review this Agreement to stay informed of the latest terms and conditions. The current version of the Agreement will always be available on our website.

10.2 Termination

We may immediately terminate or suspend your account and all Services without prior notice if you violate any terms of this Agreement. Upon termination, all rights to use the Services will immediately cease. If you wish to terminate your account, you can simply stop using the Services.

PANGOLIN may terminate or suspend the provision of Services (or any part thereof) at any time, for any reason, with or without notice, and without liability.

11. FORCE MAJEURE

PANGOLIN shall not be liable for any delay in Services or failure to perform obligations under this Agreement due to any cause beyond reasonable control (including but not limited to natural disasters, government actions, acts of terrorism, war, civil unrest, labor disputes, power outages, internet service interruptions, or failure of any third-party services).

12. NOTICES

All notices given under this Agreement shall be in writing and sent to the contact address or email address provided by the other party at registration. Notices sent by email shall be deemed delivered when sent, provided no bounce-back notice is received. Mailed notices shall be deemed delivered five (5) business days after posting to the designated postal address.

13. RIGHTS RESERVED

Any rights not expressly granted to you are reserved by PANGOLIN and its licensors.

14. GOVERNING LAW AND DISPUTE RESOLUTION

The interpretation and enforcement of this Agreement shall be governed by Singapore law, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this Agreement, including but not limited to its existence, validity, interpretation, performance, breach, or termination, shall be submitted to the Singapore International Arbitration Centre (“SIAC”) and finally resolved by arbitration under the Singapore International Arbitration Centre Arbitration Rules (“SIAC Rules”) in effect at the time, which rules are incorporated by reference into this clause. The arbitral tribunal shall consist of one arbitrator. The seat of arbitration shall be Singapore. The language of arbitration shall be English.

15. GENERAL PROVISIONS

15.1 Entire Agreement

This Agreement constitutes the complete agreement between you and PANGOLIN regarding the use of the Services and supersedes all prior or contemporaneous written or oral agreements, communications, and proposals.

15.2 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the other provisions of this Agreement, which shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

15.4 Headings

The headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

15.5 Successors and Assigns

This Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, personal representatives, permitted assigns, and successors. You may not assign this Agreement or any rights or obligations hereunder without our prior written consent. Any assignment without our consent shall be void.

15.6 Regulatory Compliance and Jurisdictional Variations

You acknowledge that:

  • Our Services are provided from multiple jurisdictions and may be subject to various regulatory frameworks;
  • You are solely responsible for determining whether our Services are appropriate for use in your jurisdiction;
  • You will not use our Services in any manner that would subject us to regulatory oversight or compliance obligations in jurisdictions where we do not intend to operate;
  • Any dispute regarding regulatory compliance or jurisdictional applicability shall be resolved under the governing law specified in Section 14 of this Agreement.

15.7 Data Sovereignty and Localization

Where applicable laws require data localization or impose restrictions on data processing activities:

  • You are responsible for ensuring compliance with such requirements;
  • You may not use our Services if doing so would violate mandatory data localization requirements in your jurisdiction;
  • We make no representations regarding the geographic location of data processing or storage unless explicitly specified in a separate data processing agreement.

15.8 Export Control and Sanctions Compliance

You represent and warrant that:

  • You are not located in, organized under the laws of, or a resident of any country subject to comprehensive economic sanctions;
  • You will not use our Services to facilitate any activities that would violate applicable export control laws or economic sanctions;
  • You will immediately notify us if your circumstances change in a way that would affect your ability to comply with these representations.

Thank you for choosing PANGOLIN! If you have any questions about this Agreement, please contact us through our website.

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