2Legal basis for processing

Processing of User Data is necessary for the performance of our contractual obligations to you and to provide our Services to you, to protect our legitimate interests, and to comply with our legal obligations.

The processing of Public Data is based on our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.

3How do we use your information?

We use User Data to provide the Services to you and to comply with our legal requirements and internal guidelines. This means we will use this information to set up your account (so you can smoothly use services like Amazon Scrape API and AI SERP API), provide you with support regarding the Services, communicate with you for updates, marketing offers, or concerns you may encounter, and conduct statistical and analytical research to improve the Services (for technical details, please visit our Official Documentation). We may use Public Data to provide services to our users.

4Information we share

We do not rent or sell any User Data. We may share Public Data with our users in order to provide our Services.

We may disclose personal information to other trusted third-party service providers or partners for the purpose of providing services to you, storage, and analysis, and to comply with our legal requirements and internal guidelines. We may also transfer or disclose personal information to our subsidiaries and affiliates.

Notwithstanding the above, we do not disclose your IP address to other customers. However, when other customers (such as other peers in the network) use your IP address to access the network, they may be able to see that IP address.

We will share your personal and other information in special cases if we have a good faith belief that it is necessary to:

• Comply with law, regulation, subpoena, or court order;
• Detect, prevent, or otherwise address fraud, security, violations of our policies, or technical issues;
• Enforce the provisions of this Pangolinfo Privacy Policy or any other agreements between you and us, including investigating potential violations;
• Protect the rights, property, or safety of us, our partners, our affiliates, users, or the public from harm.

5Data processing outside the EEA

Please note that we are headquartered in Singapore, and some of the data recipients listed above may be located outside the European Economic Area (EEA). In such cases, we will only share your data with recipients located in countries approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

6Security and confidentiality

We use industry-standard information, security tools and measures, as well as internal procedures and strict guidelines to prevent information misuse and data breaches. Our employees are subject to confidentiality obligations. We use measures and procedures that significantly reduce the risks of data misuse, but we cannot guarantee that our systems are absolutely secure. If you become aware of any potential data breach or security vulnerability, please contact us immediately. We will take all necessary measures to investigate the incident, including preventive actions.

7Your choices and rights

We strive to give you ways to quickly update or delete information—unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

If you are an EU resident, please note that the following rights specifically apply to your personal information:

• Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information;
• Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format;
• Request rectification of your personal information that is under our control;
• Request erasure of your personal information;
• Object to the processing of personal information by us;
• Request to restrict processing of your personal information by us;
• Lodge a complaint with a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
To exercise such rights, you may contact us at: [email protected].

8Retention

We will retain your personal information for as long as necessary to provide the Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined taking into account the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. We may rectify, replenish, or remove incomplete or inaccurate information, at any time and at our own discretion.

9Disclaimer of information warranties

Notwithstanding anything else in this policy, we are not responsible for the accuracy, correctness, and security of any information we gather, store, and disclose to you or to anyone else.

Our policy addresses only our use and disclosure of information we collect from you. If you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policies of each third party that you choose to disclose information to, as well as this Pangolinfo Privacy Policy.

10Change of ownership

In the event of a change in ownership or control of all or part of Pangolinfo, including without limitation through acquisition, merger, or sale, we reserve the right to transfer all or part of the User Data and Public Data we store in our systems. You acknowledge that in the event of bankruptcy, insolvency, or receivership, we may have no control over the use and transfer of your personal information.

11Changes to the Pangolinfo Privacy Policy

This policy may be revised by us from time to time at our sole discretion, so please review it regularly. The last revision will be reflected in the “Last Updated” heading. Any changes to this Pangolinfo Privacy Policy will be posted on the Website. Your continued use of the Services following any such changes will be considered your consent to the revised Privacy Policy.

12Contact us

If you believe your privacy was not treated in accordance with our Pangolinfo Privacy Policy, or if you believe your privacy was compromised by anyone in the course of using the Services, please contact us at: [email protected], and our Privacy Officer will investigate immediately.

13Privacy Notice for California Residents (CCPA)

This Notice addresses specific disclosure requirements under the California Consumer Privacy Act of 2018 (Cal. Civ. §§ 1798.100–1798.199) and the Attorney General’s California Consumer Privacy Act Regulations (collectively, “CCPA”). If you have a disability, you may access this Privacy Policy in an alternative format by contacting [email protected].

In the past 12 months, we have collected and disclosed the following categories of personal information:

13.1 Categories of Personal Information Collected and Disclosed

13.2 Sources of Personal Information

In the past 12 months, we collected the aforementioned categories of personal information from the following categories of sources:

• Directly from consumers through the Services;
• Operating systems;
• Publicly available information collected from online sources.

13.3 Sale of Personal Information

In the preceding twelve (12) months, we may have sold the following categories of personal information to third parties or businesses for commercial purposes: Identifiers.

13.4 User Rights under the CCPA

Access to Specific Information

You have the right to request that we disclose to you, up to twice a year, the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting, the categories of personal information we disclosed for a business purpose, the categories of personal information about you that we sold, the categories of third parties with whom we shared your personal information, and the business or commercial purpose for selling your personal information (if applicable).

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers, subcontractors, and consultants to delete) your personal information, unless an exception applies.

Exercising Your Rights

You may exercise your rights (e.g., access and deletion) by submitting a verifiable consumer request to our email address: [email protected]. You may also send us mail to the physical address specified in this policy. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

The request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. If you have any questions regarding how we collect and use your personal information, please contact us at [email protected].

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. Where reasonably possible, we will provide your personal information in a format that is readily useable and should allow you to transmit the information without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. If denied, the response we provide will also explain the reasons we cannot comply with a request. Please note that these CCPA rights are not absolute, and requests are subject to any applicable legal requirements, including legal and ethical reporting or document retention obligations.

Authorized Agent

You may designate an authorized agent to make a request under the CCPA on your behalf if: The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and You sign a written declaration that you authorize the authorized agent to act on your behalf. If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below. If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: Deny you goods or services; Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.